Customer Service Representative with French

• Conduct “flight control" of supply chain processes - proactively identify potential issues and prevent disruptions.
• Maintain daily communication with production, supply chain teams, and customers.
• Handle client interactions via phone and e‑mail (in French).
• Monitor and escalate incidents such as delays, downtimes, or emergencies (e.g., transport derailments).
• Warn customers in advance when bottlenecks or delays are expected.

• Fluent French - interviews are fully conducted in French.
• Strong ability to describe events clearly, logically, and in structured order (“from A to Z").
• 1-2 years of experience in Customer Service (not necessarily in supply chain).
• Proactivity, fast reaction time, and risk anticipation skills

• Salary: up to 10,500 PLN gross
• Medicover medical care
• “Wczasy pod gruszą" (holiday allowance).
• Hutnik Day (4 May) - additional fully paid day off
• Pluxee meal card: 350-420 PLN monthly (amount depends on hours worked)
• Access to company-run preschools 

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.